Page 46 - DoitBest 2021 Report

ENGINE FOR GROWTH Building stronger we did, we simply would not have been able to

Technology continues to move forward at a
blistering pace, changing the way people live,
handle the volume. Now we can provide customers
with an efficient, enjoyable curbside experience.”
work — and shop. The pandemic presented
challenges to shoppers and retailers alike. Same
MOCE can also track in-store inventory and pricing
day in-store pickup and curbside delivery became
a necessity. Fortunately, our ecommerce team was
app, giving your team the ability to manage online
developing curbside integration long before the
order notification, retrieval, and fulfillment right
need became clear. updates. And it supports the all-new Pick N Pack
from a mobile phone.
Together with our strategic ecommerce partner, we
transitioned to the MOCE platform, streamlining While recent ecommerce enhancements have moved
day-to-day operations and giving Do it Best the us into a better position to support your success in
ability to help hundreds of members manage their selling online and in-store, we recognize that they are
websites. The established platform enabled us to just the first steps in a much longer journey. There is
integrate curbside delivery options into members’ more meaningful progress to be made to strengthen
websites, while simultaneously informing your competitiveness and relevance in today’s
customers that it was available. ever-changing sales environment.

“For members who were doing same day in-store “Moving forward, Do it Best is committed to
pickup, their online sales increased substantially,” said refining and expanding ecommerce performance
Corbin Prows, ecommerce development manager. and customer engagement strategies,” said Corbin.
“If we hadn’t transitioned to our new platform when

“We continue to lay the

groundwork to support

long-term sustained growth

in ecommerce.”

Corbin Prows,
ecommerce development manager

46 | 2021 REP OR T