Page 21 - DoitBest 2021 Report

“We signed with Do it Best because we realized they

were willing to be more than just a warehouse. Do it Best

offered everything we needed to expand, from the design

of the store to shelving and merchandise selection. They

did everything right for us.”

SWITCHING UP Over the years, the business evolved and expanded, Hardware. Chris was impressed. Just days later, he

traveled to his first Do it Best market — and signed
adding a trucking division and an 18,000-square-foot
almost immediately after.
hardware store. In 2019, Chris initiated plans to
consolidate his thriving business into a single location.
He acquired the perfect property close to his current “It all happened within days,” said Chris. “We signed
location and turned to his long-time co-op to help with Do it Best because we realized they were willing
him develop plans for a new 25,000-square-foot store. to be more than just a warehouse. Do it Best offered
Unfortunately, that co-op was not Do it Best. everything we needed to expand, from the design of
the store to shelving and merchandise selection. They
“We paid our co-op at the time to help with the new did everything right for us.”
store design, and it was a total failure,” said Chris.
“Their plan didn’t fill half of the new space, and they Construction of the new store had been scheduled
didn’t consider the details.” before Chris signed with Do it Best, leaving little
time for planning. To make things even more
But things would soon turn around for Chris. challenging, the Do it Best store design team had to
Do it Best Territory Sales Manager Tom Bird was connect with Chris remotely due to the restrictions
prospecting in the area and paid a visit to Hemly caused by COVID-19. Working entirely virtually,

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